You can think of cookies as providing a ‘memory’ for the website, so that it can recognise you when you come back and respond appropriately.

  • Operational cookies:These are cookies that are required for the operation of our online services. For instance, cookies to enable you to log in to access our services, or cookies that are needed to take advantage of our e-billing services.
  • Performance cookies:These cookies allow us to track how our users use our service and which pages you use most. This helps us improve our platform so you can find the things you are looking for, ensure our content is more relevant for you and ensure you have the best possible experience.
  • Functionality cookies:These cookies allow us to provide you with a more individual experience, we can recognise you by name and tailor the content to be the most appropriate to you.
  • Targeting cookies:These cookies record your visit to our site, the pages you visit and the links you click. We use this information to organise our site and content based on your needs. This information may also be shared with third-party providers.
  • Advertising cookies:We may use cookies to help us show adverts to you on other websites across the internet. For example, if you view a page on our website about hair loss, we may advertise our hair loss to you on other sites such as Google or Facebook. You can find out more information on behavioural advertising/retargeting, including how to opt out of it, by visiting .

We use cookies to improve our services and site as they enable us to understand the size of our audience, your interests, how you use the site and speed up how you find information. We also use them to recognise when you return to our site. Most browsers automatically accept cookies, but you can change your browser to prevent cookies being stored by following your browsers instructions. If you choose to turn cookies off, this could limit the service we provide to you and may affect your online experience.

For more information about cookies and how to switch them off visit http://www.aboutcookies.org